Return and Refund Policy
Last Updated: March 1, 2025
At Clarté Cosmetics, we take pride in providing 100% Herbal, and Natural Wax Powders. Your satisfaction is important to us, and we want to ensure you have a hassle-free shopping experience. Please review our return and refund policy below:
Returns
Due to the nature of our products and for hygiene and safety reasons, we do not accept returns once a product has been opened or used. However, if you receive a damaged, defective, or incorrect item, we are happy to assist you with a replacement or refund.
To be eligible for a return, the following conditions must be met:
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The item must be unused, unopened, and in its original packaging.
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A return request must be made within 7 days of delivery.
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Proof of purchase (order confirmation or receipt) must be provided.
To initiate a return, please contact our customer support team at info@clartecosmetics.shop with your order number and photos of the product showing the issue.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be credited within 3-5 business days to your original payment method.
Refunds will not be provided in the following cases:
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Change of mind after purchase.
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Incorrect usage of the product.
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Failure to follow the usage instructions leading to undesirable results.
- When packaging is open.
Replacement product will be delivered in 7 days.
Contact Us
For any questions or concerns regarding our return and refund policy, feel free to reach out to our support team at info@clartecosmetics.shop.
We appreciate your trust in Clarté Cosmetics and look forward to serving you with the best natural and skin-friendly wax powders!